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Having said that, The problem was eventually fixed with the On line casino unblocking the player's account and rectifying the game prices. The grievance experienced then been marked as 'resolved' by us.

The participant from India experienced his account blocked without the need of further explanation when completing bonus wagering. The casino promises which the participant violated its Bonus Stipulations but was unable to offer us Together with the suitable evidence on account of GDPR and its strict internal plan.

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According to our overview methodology, we calculated the casino’s Security Index based upon greater than 20 aspects, together with its financials, fairness of T&Cs, player grievances, and even more. The higher the security Index, the greater probable you will be to receive your winnings without having issues. 9.5

The Grievances Group intervened and communicated Using the casino, which at some point supplied a partial refund into the player. The participant confirmed pleasure using this resolution and decided to continue even more discussions with Leo Vegas privately. The complaint was marked as 'solved' during the program.

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The participant’s account was shut, and he was asked to supply the copyright, which he refused to do. We rejected the criticism since the participant didn't reply to our messages and thoughts.

The player from Chile encountered multiple difficulties Along with the casino, like unsuccessful withdrawals Regardless of prior account verification, marketing totally free spins currently being really worth lower than advertised, and persistent errors and ineffective support troubleshooting. They missing their balance and were being unable to resolve their difficulties by means of purchaser support.

She had continuously contacted Are living chat for support but felt the responses had been generic and unhelpful. Her account was subsequently reopened, resolving the issue. The Complaints Staff marked the complaint as fixed and appreciated her cooperation.

In step with our evaluate methodology, we calculated the On line casino’s Safety Index according to more than 20 elements, which include its financials, fairness of T&Cs, player grievances, plus much more. The upper the security Index, the more possible you will be to acquire your winnings with out concerns. nine.eight

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